Charged by mistake, invoices and billing questions

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Charges, invoices and billing questions

Charged by mistake?

Contact us. A person on our team reviews every billing request by hand and replies once we have looked at your account. Credits for a failed generation come back on their own.

In the EU, EEA or UK and want to withdraw?

Contact us and say you want to withdraw from your subscription. We confirm that your request reached us, and a person reviews it and replies.

Invoices and your card

You get a payment confirmation email with a link to the invoice each time you are charged. Past invoices and the card on file are in Settings, under Plan, with Manage Billing.

Stop future charges

Cancel any time from Manage Billing. You keep access until the end of the period you paid for.